{"id":60,"date":"2025-03-05T23:59:50","date_gmt":"2025-03-05T23:59:50","guid":{"rendered":"https:\/\/www.wireready.org\/new\/?page_id=60"},"modified":"2025-03-30T17:03:14","modified_gmt":"2025-03-30T17:03:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.wireready.com\/new\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Page Title Section” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_direction=”100deg” background_color_gradient_stops=”#6b73ff 0%|#000dff 100%” background_color_gradient_start=”#6b73ff” background_color_gradient_end=”#000dff” background_image=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2025\/03\/section-bg-heptagon-right2.png” custom_padding=”100px||100px|” global_colors_info=”{}”][et_pb_row admin_label=”Page Title Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”Poppins|600|||||||” header_font_size=”48px” header_line_height=”1.4em” header_2_font=”||||||||” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”fade” global_colors_info=”{}”]<\/p>\n

Tech Support<\/h1>\n

Support is available for customers with Silver, Gold and Platinum Support plans<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About Us Section” _builder_version=”4.16″ background_size=”initial” background_position=”bottom_left” custom_padding=”90px||90px|” global_colors_info=”{}”][et_pb_row admin_label=”Title Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins|600|||||||” header_2_text_align=”center” header_2_font_size=”36px” header_2_line_height=”1.4em” text_orientation=”center” max_width=”550px” module_alignment=”center” custom_margin=”||10px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Rapid Access Support when you need it<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”About Us Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Tech Support is available to customers who have paid Silver, Gold, or Platinum service contracts. When you contact us for technical support, please identify yourself with a customer serial number to assist us in helping you faster.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” global_colors_info=”{}”]<\/p>\n

The quickest way to receive technical support is to call and ask for Tech Support at 800 833 4459.\u00a0\u00a0 Our average call back time is generally in minutes for emergencies, to sometimes an hour for non emergency matters if we are super busy with other stations.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Feature Section” _builder_version=”4.16″ background_color=”#f7f7f7″ background_color_gradient_direction=”90deg” background_image=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2025\/03\/section-bg-circle-left3.png” background_position=”bottom_center” custom_padding=”89px||90px|” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Feature Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2025\/03\/26.png” align=”center” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”50px||50px|” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins|600|||||||” header_2_text_align=”left” header_2_font_size=”36px” header_2_line_height=”1.4em” max_width=”550px” module_alignment=”center” custom_margin=”||10px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Different Plans to suit your needs and budget<\/h2>\n

Silver customers can call Monday-Friday 9am-6pm ET (excluding holidays)
Gold & Platinum customers can call 24 hours a day, 365 days a year
If you are an international customer or can’t make 800 calls, you can call us at 785 542 2173.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”Feature Area” _builder_version=”4.16″ custom_margin=”70px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”50px||50px|” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.16″ text_font=”Poppins||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins|600|||||||” header_2_text_align=”left” header_2_font_size=”36px” header_2_line_height=”1.4em” max_width=”550px” module_alignment=”center” custom_margin=”||10px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

For non-urgent support email us anytime<\/h2>\n

If you have a question and are not in a rush, feel free to email us at support@wireready.com. We answer emails generally within 1 business day.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2025\/03\/27-1.png” align=”center” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Section” _builder_version=”4.16″ background_image=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2025\/03\/section-bg-triangle-right2.png” background_position=”top_center” custom_padding=”90px||83px|0px||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ admin_label=”Services Area” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2023\/09\/coding-icon_levels.png” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”|||” global_colors_info=”{}”][\/et_pb_image][et_pb_cta title=”Fax us your Clocks” button_url=”#” admin_label=”Service” _builder_version=”4.22.2″ header_font=”Poppins|600|||||||” header_text_color=”#2a2a2a” header_font_size=”18px” header_line_height=”1.4em” body_font=”Poppins||||||||” body_text_color=”#666666″ body_line_height=”1.8em” use_background_color=”off” custom_button=”on” button_text_size=”14px” button_text_color=”#8b20bb” button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_letter_spacing=”2px” button_font=”Poppins|600||on|||||” button_icon=”$||divi||400″ button_alignment=”left” text_orientation=”left” custom_margin=”|||” custom_padding=”|||” animation_style=”fade” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

Need help programming your satellite clock or a game playlist- email the clocks or fax them to (316) 618 9613<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2023\/09\/coding-icon_document.png” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”|||” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_cta title=”Need Remote Assist Help” button_url=”#” admin_label=”Service” _builder_version=”4.22.2″ header_font=”Poppins|600|||||||” header_text_color=”#2a2a2a” header_font_size=”18px” header_line_height=”1.4em” body_font=”Poppins||||||||” body_text_color=”#666666″ body_line_height=”1.8em” use_background_color=”off” custom_button=”on” button_text_size=”14px” button_text_color=”#8b20bb” button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_letter_spacing=”2px” button_font=”Poppins|600||on|||||” button_icon=”$||divi||400″ button_alignment=”left” text_orientation=”left” custom_margin=”|||” custom_padding=”|||” animation_style=”fade” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

We provide Logmein PRO and TeamViewer for our customers so we can jump into your system for any reason, either assisted or unattended – your option.<\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.wireready.org\/new\/wp-content\/uploads\/2023\/09\/coding-icon_ux.png” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”|||” locked=”off” global_colors_info=”{}”][\/et_pb_image][et_pb_cta title=”Need Remote Access” button_url=”#” admin_label=”Service” _builder_version=”4.22.2″ header_font=”Poppins|600|||||||” header_text_color=”#2a2a2a” header_font_size=”18px” header_line_height=”1.4em” body_font=”Poppins||||||||” body_text_color=”#666666″ body_line_height=”1.8em” use_background_color=”off” custom_button=”on” button_text_size=”14px” button_text_color=”#8b20bb” button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_letter_spacing=”2px” button_font=”Poppins|600||on|||||” button_icon=”$||divi||400″ button_alignment=”left” text_orientation=”left” custom_margin=”|||” custom_padding=”|||” animation_style=”fade” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n

Contracted customers receive complimentary LOGMEIN PRO licenses for their WireReady licensed machines as part of their support plans.<\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” column_structure=”1_2,1_2″ hover_enabled=”0″ sticky_enabled=”0″][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”1_2″][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Option #1:<\/strong> If you only need WireReady Technical Support to access your computer once, choose the QuickSupport button below. Once the software is downloaded, we will attempt to connect, which will prompt your screen to allow access. <\/pee> \t<\/p>\n
\t \"Download Download QuickSupport <\/span> \t<\/a>\t<\/div>\n

When the support session is over and closed, WireReady Technical Support will no longer have access to your computer and this process will have to be repeated if remote access is needed again. <\/pee> <\/div>\n

[\/et_pb_code][\/et_pb_column][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”1_2″][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

Option #2:<\/strong> If you would prefer your workstation is available for WireReady Technical Support to jump in upon request, choose the Remote Access button below to install the full version of TeamViewer. <\/pee> \t<\/p>\n
\t \"Download Download Remote Access <\/span>\t<\/a>\t<\/div>\n

<\/div>\n

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Tech Support Support is available for customers with Silver, Gold and Platinum Support plansRapid Access Support when you need itTech Support is available to customers who have paid Silver, Gold, or Platinum service contracts. When you contact us for technical support, please identify yourself with a customer serial number to assist us in helping you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":6,"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":526,"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/pages\/60\/revisions\/526"}],"wp:attachment":[{"href":"https:\/\/www.wireready.com\/new\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}